This website is owned and operated by Doctor Urgent Medical Care (“Doctor Urgent Medical Care” or “we”, “us” or “our”). This Privacy Policy applies to Doctor Urgent Medical Care’s website located at doctorumc.com as well as all other websites owned, operated, licensed, or controlled by Doctor Urgent Medical Care, and certain affiliate websites that are hyperlinked to the preceding (collectively, the “Websites”). This Privacy Policy also applies to all mobile applications offered under the Doctor Urgent Medical Care name that do not have a separate privacy policy or that link to this Privacy Policy (the “Apps”). The Websites and Apps are collectively referred to in this Privacy Policy as the “Services.”
BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THIS PRIVACY POLICY AND THE TERMS OF USE. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY OR THE TERMS OF USE, DO NOT ACCESS OR USE THE SERVICES.
This Privacy Policy applies to the use of the Services and the information provided by and obtained from users of the Services. Doctor Urgent Medical Care maintains a separate policy regarding the Health Insurance Portability and Accountability Act (“HIPAA”) that can be viewed here.
Doctor Urgent Medical Care collects two types of information: (1) personally identifiable information you provide voluntarily when you access certain features of the Services as noted below in this Privacy Policy, and (2) generalized usage information that we collect automatically as you access the Services.
Doctor Urgent Medical Care collects personally identifiable information that you enter into data fields on the Websites. For example, when you access the “Request an Appointment” feature via a Website, you may be asked for certain personally identifiable information, including but not limited to your name and email address. Other features of the Websites may ask for other personally identifiable information necessary for the proper functionality of such features. If you decline to provide certain information while using the Websites, you may not be able to use or participate in some or all of the features offered. We may retain email and other communications that you send us to process your inquiries, respond to your requests, and improve the Services. Doctor Urgent Medical Care also collects and stores personally identifiable information that you enter during chats and that you enter into pre-chat surveys.
Doctor Urgent Medical Care collects personally identifiable information that you enter into data fields on the Apps. For example, when you access the “Request an Appointment” feature via an App, you may be asked for certain personally identifiable information, including but not limited to your name and email address. Other features of the Apps may ask for other personally identifiable information necessary for the proper functionality of such features. If you decline to provide certain information while using an App, you may not be able to use or participate in some or all of the features offered through the Apps. Doctor Urgent Medical Care also collects and stores personally identifiable information that you enter during chats and that you enter into pre-chat surveys.
When you access the Websites, Doctor Urgent Medical Care may collect certain generalized information without your actively providing such information. This information may include, for example, your browser type, your operating system, and your IP address. This information may be collected using various technologies including cookies, as explained below.
When you access the Apps, Doctor Urgent Medical Care may collect certain generalized information without your actively providing such information. This information may include, for example, the type of mobile device you are using and your mobile operating system. When you access certain Apps, we may assign to you a unique analytics tracking identification number (ID). Doctor Urgent Medical Care uses this ID to collect generalized information about your interaction with the Apps in order to improve your experience of the Apps. Certain Apps may also use location services to provide location-based features. If you enable location services on your device and grant permission for such Apps to access this feature, we may collect your location via GPS in order to provide you with such features.
Doctor Urgent Medical Care uses the personally identifiable information it collects to ensure the proper functionality of the Services across various devices, process user inquiries and respond to user requests, analyze usage trends, improve the Services, and develop new Services.
Doctor Urgent Medical Care employs various online security measures to safeguard and keep your information private.
Doctor Urgent Medical Care processes personally identifiable information only for the purposes for which it was collected and by this Privacy Policy.
Doctor Urgent Medical Care does not share your personally identifiable information with third parties without your consent, except for third-party suppliers that perform essential business or administrative services for us (for example, our web hosting provider). Doctor Urgent Medical Care provides these suppliers only with the information they need to perform such services and asks that they either comply with this Privacy Policy or maintain comparable privacy policies that protect your personally identifiable information.
When you download and access the Apps, Doctor Urgent Medical Care may send you push notifications to alert you of important information. If you no longer wish to receive such communications from us, you may disable them at the mobile device level.
Doctor Urgent Medical Care may place small data files, called “cookies,” on your computer or other device. Cookies are a standard web technology that allows us to store and retrieve login information on a user’s system. These cookies automatically identify your browser to our server whenever you interact with a service on the Services. Cookies can store your preferences via a password you select to access a website. Cookies also help us review website traffic patterns and improve the Websites. Most browsers automatically accept cookies, but you can usually change your browser settings to prevent the acceptance of cookies. However, this may prevent you from using some of the features of the Services. It is important to note that information collected through cookies is not linked to any personally identifiable information.
In order to provide you with other valuable information, Doctor Urgent Medical Care may provide links to third-party websites outside the Doctor Urgent Medical Care network. Doctor Urgent Medical Care exercises no authority over, and does not necessarily endorse, such third-party websites.
These destination links are provided only for your convenience and, as such, you access them at your own risk. However, Doctor Urgent Medical Care wishes to assure the integrity of the Services and their destination links, so any comments pertaining to the Services or any websites accessed through our links are greatly appreciated. Comments can be submitted to info@doctoru.com.
Doctor Urgent Medical Care reserves the right to comply with the law and to release personally identifiable information relating to any user of the Services (i) if we reasonably believe that the user is in violation of our Terms of Use or other published guidelines or is engaged in illegal activity, (ii) to release information in response to court and governmental orders, other enforceable requests from government entities, civil subpoenas, discovery requests and otherwise as required by law, (iii) if we reasonably believe that such release is required to protect the rights, property, safety or security of any of our users or the public, or (iv) to respond to an emergency.
The Services are not intended for use by children under the age of 18. In accordance with the Children’s Online Privacy Protection Act of 1998 (COPPA), Doctor Urgent Medical Care does not knowingly request personally identifiable information from anyone under the age of 18 without parental consent. When we do receive information (with parental consent) from users under the age of 18, we will not share their personally identifiable information with third parties, regardless of their stated preference given at registration, in compliance with COPPA.
Doctor Urgent Medical Care is committed to providing a website that is accessible to everyone, regardless of technology or ability. We strive to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 level AA, which outlines best practices for creating websites that are accessible to all users.
Our ongoing accessibility efforts work towards making our website as accessible and usable as possible.
If you have any questions or feedback regarding the accessibility of our website, please contact us at info@doctorumc.com.
Doctor Urgent Medical Care may change this Privacy Policy from time to time. Please check this page for any changes to the Privacy Policy and for new versions thereof. By continuing to access, browse, or use the Services, you agree to accept any posted revised terms.
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